Service acceptance

Analysis of the Users’ Acceptance was conducted using the outcomes of the SPQ which collected data on the IoT Acceptance and the results of the UT-AUT questionnaire. Analysis of results suggest a positive perception of the IoT services on the user quality of life in the RUC1 Daily Activity Monitoring and RUC2 Integrated care. Positive results, but not so relevant was found on other RUCs.

Results of UT-AUT measure dimensions such as the degree to which an individual believes that using the system will help him or her to attain gains in tasks’ performance (PE), the degree of ease associated with the use of the system (EE), the degree to which an individual perceives that important others believe he or she should use the new system (SI), among other such as the anxiety, measure as the degree of stress and anxiety caused to a user due to the use of (innovative or not) technology.

The RUC with better results in Performance Expectancy (PE) are RUC1 Daily Activity Monitoring and RUC4 Emergency Trigger, The other RUCs show a slight change but without statistical significance as it is shown in the following table:

The better results in Effort Expectancy score were found in the RUC1 Daily Activity Monitoring and RUC4 Emergency Trigger. The other RUCs show a slight change but without statistical significance.

Finally, the social influence score increase IoT acceptance in the RUC1 Daily Activity Monitoring, suggesting an increase in IoT Acceptance by 3.13 (p-value<0.005) and for RUC2 Integrated care by 4.63 (p-value<0.05) The other RUCs show a slight change but without statistical significance.